head of product deployment - new york city
JOB ID - SAPPD3-19
Join the hottest AI/Machine Learning/Big Data Co backed by top tier VC's! Our client believes the greatest opportunity to improve our daily lives exists in leveraging the power of artificial intelligence to solve some of the world's largest and most complex problems.
AI-native Products Built for Transformational Outcomes.
With brand-new office space in New York's One World Trade Center our client is seeking a Head of Product Deployment. This person will also help build out the team with multiple levels: Associate (2-4 years of work experience / 1-2 years of client-facing experience) and Manager (4-8 years of work experience / 2-3 years of client-facing experience).
As a Head of Product Deployment you will lead deployment of their product at Fortune 500 companies, working with both the engineering teams and enterprise client stakeholders to build out the Company’s offering, and ultimately delivering to millions of end users. You'll also be responsible for figuring out how to scale Company’s business by productizing the deployment process itself. Both a product and delivery mindset are critical.
∙ 10-15 years of enterprise software delivery experience
∙ 7-10 years of managing large teams across multiple programs
∙ Experience working with cross-functional internal teams
∙ Supreme client management
∙ Exceptional communication skills
∙ Technical product delivery experience
∙ Aptitude for technical fluency
∙ Strong and empathetic team player
This position offers a salary of $200 to $250K with stock and bonuses.
Some of the perks: Brand-new office space in One World Trade Center, with a view of the entire city!, Free lunch and dinner daily, Fully stocked kitchen, snack room and bar, Medical/Dental/Vision coverage, Wellness perks and fitness stipend
AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale..
Account manager - denver
JOB ID - SAPAM3-19
The AM position is directly accountable for business KPIs on the deployment and performance, as well as for ensuring successful growth and retention of assigned customer base. This position also assists executives on the client-side to define organizational goals and strategic plans. Responsible for overall management and growth of a portfolio of 1-5 assigned clients by promoting and selling Company's solutions and services. This position is located in Denver.
Accountable for growing customer/portfolio and achieving annual revenue budget by coordinating cross sell of new solutions and renewal of existing products with sales and supporting teams.
Serve as the “primary point of contact” and customer liaison between customer and Company.
Develop and manage C-Level and executive relationships within enterprise customers including: ecommerce, care, marketing, technology and operations.
Develop, manage and execute strategic account plans to optimize use, sale and deployment of Company’s solutions.
Provide weekly and monthly performance updates to communicate progress, opportunities and risks associated with each client/portfolio.
Coordinate with internal functional team members to ensure the delivery of continuous and effective service execution.
Broad understanding of the financial and strategic aspects of the business to develop growth strategies for both the customer and Company.
Strategic mindset with proven ability to synthesize customer financial reports, industry information and market intelligence to develop customer growth strategies and assess risks.
15+ years experience in customer service, acquisition and growth channel, call/contact center and/or service delivery with recent focus on AI and ML concepts and applications in above environments/channels.
10+ years experience in building high performance teams.
Bachelor’s degree in Business or Finance. Master’s degree preferred.
Experience with a SAAS company a plus.
This position offers a salary of $170 to $220K with stock and bonuses.
Some of the perks: Free lunch and dinner daily, Fully stocked kitchen, snack room and bar, Medical/Dental/Vision coverage, Wellness perks and fitness stipend
AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale.
Customer Success Manager - NYC and Denver
Customer Service Manager's - Baltimore & D.c.
JOB ID: LTB2-24
Our client is a full-service plumbing company serving the entire Baltimore, Washington, D.C., Northern Virginia, Delaware, and Philadelphia areas. They provide professional, same day service seven days a week. They have a crew of over 100 certified plumbers with decades of experience ready to provide exceptional service. They currently need Service Manager’s in Baltimore and Washington D.C. Relocation provided!
Some key responsibilities:
The Service Manager is responsible for managing the day-to-day sales, operations and customer service experience for his/her own technician team.
Effectively hiring, coaching and training technicians to maximize sales and customer service opportunities.
Maintain close communication with all essential stakeholders and business partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks.
Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary.
Minimum of 3 years of proven management experience in the service industry and a history of demonstrating excellence in the following areas:
Team Development; Sales/Operations; Customer Service.
Journeyman or Master Plumber certified preferred, but industry experience (plumbing, HVAC, Home Improvements or similar Consumer Service) a must.
Microsoft Office suite of applications required
The ideal candidate will have a history of demonstrating excellence in the following competencies: